As a Manager Process Excellence, you will lead cross-functional process improvement and transformation initiatives across Sonova’s Customer Care & Excellence organization. You will identify inefficiencies and opportunities across Customer Support and customer interaction channels, design improved
As the Senior Manager Customer Care Experience , you will own the design, optimization, and continuous improvement of the end-to-end customer interaction layer across all channels, including voice, voice bots, email, self-service applications, chat, and omnichannel
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As the Senior Manager Customer Care Experience, you will own the design, optimization, and continuous improvement of the end-to-end customer interaction layer across all channels, including voice, voice bots, email, self-service applications, chat, and omnichannel journeys.You