Job Description: Responsible for overseeing the effective and efficient delivery of Service Desk service in Spain, ensuring it meets customer expectations and service level agreements (SLAs), while also driving continuous improvement and maintaining strong relationships with stakeholders
Overview In this role you will oversee Spain’s Service Desk delivery, ensuring SLA compliance and consistent service quality. You will work with cross-national teams to harmonise ways of working and manage stakeholder relationships. You will lead incident,
Job Description Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación. is accountable for the delivery of all services to expected KPIs is responsible